Start by confirming that the bonus is current and that you meet its stated eligibility rules.
Licence
OGL/2024/580/0570
Operator
Carletta N.V.
Begin with the promotion’s own display: confirm that it is marked as current, then read the eligibility wording before you deposit or play. A promotion should state who can claim it and what action activates it.
Is the bonus available now?
A bonus is current only when its offer page shows an active promotion rather than a past or withdrawn one. The wording should identify the qualifying product, the claim period and any account restrictions.
Eligibility commonly depends on account status, registration history, location, payment method or whether another promotion has already been claimed. Read these points before taking the qualifying action, because a deposit or wager may not create a valid claim by itself.
Which material terms matter?
The material terms explain what you receive, what you must do to qualify and when the benefit ends. A useful promotion description normally covers the following points.
- Reward: the bonus amount, percentage, free spins or other benefit.
- Qualifying action: the deposit, game, bet or activation needed to receive it.
- Wagering: the amount of qualifying play required before withdrawal.
- Expiry: the period in which the reward or resulting balance must be used.
- Exclusions: games, stakes, payment methods, currencies or activity that do not count.
These terms work together. A reward can appear in an account while still being restricted by wagering, eligible-game rules or a time limit.
How does bonus wagering usually work?
Qualifying deposits
A qualifying deposit is one that meets the promotion’s stated method and minimum conditions. Deposits that are reversed, withdrawn or made through an excluded method may not contribute to the required progress.
Wagering milestones
Wagering turns a reward and, in some cases, the qualifying deposit into a play requirement. Progress usually increases only when the stake is placed on eligible activity, and the requirement is complete only when the stated total has been reached.
Eligible games
Different games can contribute at different rates, while some may contribute nothing. A game’s contribution is normally determined by the promotion rules, so a high-volume activity does not necessarily clear the requirement faster.
Maximum bets and withdrawals
A maximum-bet rule limits the stake that counts while bonus funds are active. Breaking that rule can void the reward or its winnings. Withdrawals may also be restricted until wagering is complete, and requesting one can end the promotion.
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Pin UpWhat can stop a promotion from applying?
Eligibility limits are a common reason for a promotion not to attach to an account. A welcome offer may be limited to new customers, while a reload offer may require an account to have received a direct invitation.
Excluded activity can also prevent progress. Common examples include a non-qualifying game, a payment method outside the promotion rules, a cancelled transaction or play that falls outside the stated dates.
Duplicate claims create another problem. Using more than one account, repeating an offer intended for one customer or combining incompatible promotions can cancel the benefit. Expiry has the same practical effect: unused rewards or incomplete wagering can lapse when the stated period ends.
What steps should you take before claiming?
Use this order before committing funds or play. It separates eligibility from activation and makes the wagering stage easier to follow.
- 1Confirm that the promotion is current and intended for your account.
- 2Read the reward, qualifying action, wagering, expiry and exclusion rules.
- 3Use an accepted payment method and complete the stated activation step.
- 4Play only eligible games or place only eligible bets while the reward is active.
- 5Track wagering progress and the expiry point before requesting a withdrawal.
Where do sportsbook and live casino offers fit?
Promotions for sportsbook and live casino products use the same basic structure: a qualifying action, defined activity, a time limit and restrictions on what counts. Their settlement rules and eligible activity differ, so a casino reward should not be treated as a sportsbook offer, or the reverse.
For the wider product range, see Pin Up sportsbook and live casino to move from casino promotions to those products.
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Bonus questions players ask
Is the bonus available now?
A bonus is current when its promotion wording identifies an active offer and a valid claim period. Read the eligibility and expiry terms before taking the qualifying action.
Who can qualify for a casino promotion?
Eligibility usually depends on account status, registration history, location, payment method and previous claims. The promotion rules determine which of these limits apply.
Which terms matter most?
The reward, qualifying action, wagering requirement, expiry and exclusions matter most. Together they determine what you receive, what play counts and when withdrawal becomes possible.
How does wagering work?
Wagering requires eligible play to reach the stated progress total before restricted funds can normally be withdrawn. Games may contribute at different rates, and maximum-bet rules can affect the result.
What happens when an offer expires?
An expired offer stops accepting qualifying activity. Unused rewards or incomplete wagering may lapse, while a withdrawal request can also end a promotion under its rules.
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